As Maintenance Manager, you’ll ensure all aspects of hotel maintenance and condition are kept to the very best standards and in line with all relevant health and safety legislation and procedures. You’ll also keep an organized and secure maintenance department, motivating and training your team with the skills to keep the hotel always looking its best, while supporting the day-to-day operational maintenance activities of the hotel.

Your day to day:

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

• Recommend or initiate any HR elated actions where needed

• Responsible for developing and implementing the Emergency Plan.

• Ensure full operational coverage at all times, guaranteeing that all shifts are staffed without compromising hotel operations.

• Ensure that there is always at least one trained and competent person on site, capable of handling any operational or emergency situation.

• Guarantee that all team members receive appropriate training and information to respond effectively to any unexpected event.

• Provide regular training to Duty Managers and Heads of Department on emergency procedures and response plans.

• Ensure all HODs and Duty Managers are familiar with key technical systems (e.g., electrical panels, water systems, HVAC, and other critical infrastructure).

Financial

• Help prepare the departmental budget and financial plans financial and operational plans for the hotel 

• Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning 

• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget

Guest Experience

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction  

• Carry out a preventive maintenance programme to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools) 

• Execute corrective maintenance works in a timely manner, ensuring hotel condition is up to standard at all times, liaising with all operational departments for the correct plan implementation of works.

• Oversee and support operational maintenance activities, including preventive maintenance programmes to ensure the hotel remains in optimal condition for guests.

• Provide hands-on support to maintenance operations when necessary.

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements

• Maintain god working relations with outside contacts

• Comply with federal, state and local laws regarding health, safety and alcohol services  

• Maintain a focus and commitment to operating a “green” hotel

• Perform other duties as assigned. May also serve as manager on duty

• Ensure a safe and secure environment for guests, team members and hotel assets through both effective management practices and operational oversight

What we need from you?

• Higher technical or professional training (electrical engineering, industrial maintenance, special technical installations)

• Practical knowledge and proven experience in the technical management of high-standard buildings, including HVAC, electrical, hydraulic systems, elevators and swimming pools.

• Ability to work in historic buildings or buildings with unique architecture, respecting conservation and safety standards

• High availability and ability to act quickly in the event of critical failures (AC, elevators, water, electricity) without compromising guest comfort

• Ability to manage suppliers and technical costs

• Ability to manage preventive management and technical planning

• Hotel experience preferred

• Must be able to speak local language(s) and be fluent in English